Book a Session (Player)
This guide walks you through the complete process of booking a session as a player in SlotBase. From browsing available times to receiving your confirmation, each step is designed to be straightforward and fast.
Before You Begin
Make sure you have:
- A SlotBase account (sign up at the facility's booking page if you don't have one)
- An active membership or guest access at the facility, if required
Some facilities require membership before you can book. If you see a message that you cannot book, contact the facility to check your membership status.
Step-by-Step Booking Flow
1. Browse the Calendar
Navigate to the facility's booking page. You will see a calendar view showing available resources (courts, fields, rooms, etc.) and their time slots.
- Use the date picker to select the day you want to play.
- Use the resource filter to narrow down to a specific court or field.
- Available slots appear as open blocks on the calendar. Unavailable slots are grayed out.
2. Select a Time Slot
Click on an available time slot for the resource you want. A booking panel will open showing:
- The resource name (e.g., "Court 1")
- The date and time of the session
- The duration of the slot
- The price for the session
3. Hold Is Created
Once you select a slot, the system automatically creates a temporary hold on that time. This reserves the slot for you while you review and confirm your booking.
Holds are temporary and typically last 5 minutes. If you do not confirm within this window, the hold expires and the slot becomes available to others. The exact duration depends on the facility's settings.
4. Review and Confirm
On the confirmation screen, review your booking details:
- Resource and time slot
- Price and any applicable discounts
- Cancellation policy for the facility
Click Confirm Booking to finalize your reservation.
5. Booking Is Created
After confirmation, one of two things happens depending on the facility's settings:
- No approval required: Your booking status is set to CONFIRMED immediately. You are ready to play.
- Approval required: Your booking status is set to PENDING approval. You will receive a notification once the facility admin approves or rejects your booking.
You can check the status of your booking at any time from your Player Dashboard under My Bookings.
6. Payment
Depending on the facility's payment configuration:
- Pay online at the time of booking (if the facility has online payments enabled)
- Pay at the facility when you arrive (offline payment)
- Pay later if the facility allows deferred payment
Your booking confirmation will indicate the expected payment method.
What Happens Next
| Scenario | What You'll See |
|---|---|
| Booking confirmed, no approval needed | Status shows CONFIRMED |
| Booking awaiting approval | Status shows PENDING until admin acts |
| Approval granted | Status changes to APPROVED and you receive a notification |
| Approval rejected | Status changes to REJECTED with a reason from the admin |
| You arrive and check in | Status changes to CHECKED_IN |
| Session time passes | Status changes to COMPLETED |
Tips for Players
- Book early. Popular time slots fill up fast, especially during peak hours.
- Watch for hold expiration. Complete your confirmation promptly to avoid losing your slot.
- Check cancellation policies. Each facility sets its own cancellation window and fees. Review these before confirming.
- Enable notifications. Stay informed about booking confirmations, approvals, and reminders.
Troubleshooting
| Problem | Solution |
|---|---|
| Slot shows as unavailable | Another player may have a hold or booking on it. Try a different time. |
| Hold expired before you confirmed | Select the slot again to create a new hold. Complete confirmation within the time limit. |
| Booking stuck on PENDING | The facility requires manual approval. Contact the facility if it has been longer than expected. |
| Cannot see any available slots | Check that you are viewing the correct date and resource. The facility may also be closed or fully booked. |