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Automatic Discounts

Automatic discounts are applied by the system without any action from the player or admin. When a booking or registration meets the configured conditions, the discount is applied during checkout. This is the simplest way to offer ongoing promotions.

How Automatic Discounts Work​

  1. You create a discount with the trigger set to AUTOMATIC.
  2. You configure the conditions that must be met for the discount to apply.
  3. When a player checks out and the conditions match, the system automatically applies the discount.
  4. The player sees the reduced price during checkout with no additional steps.
info

Automatic discounts are invisible to the player until checkout. The player does not need to know about or enter anything -- the system handles it.

Creating an Automatic Discount​

  1. Navigate to Discounts in your facility admin dashboard.
  2. Click Create Discount.
  3. Enter the discount details:
    • Name -- e.g., "Off-Peak Pricing"
    • Description -- e.g., "15% discount on weekday morning bookings"
    • Type -- Percentage, Fixed Amount, or Price Override
    • Value -- The discount amount
  4. Set the Trigger to AUTOMATIC.
  5. Configure the conditions that determine when the discount applies.
  6. Click Save.

Common Use Cases​

ScenarioConfiguration
New member discountSet New Customers Only to true; percentage type
Sport-specific promotionFilter by Sport Types (e.g., tennis only)
Lesson type discountFilter by Lesson Types (e.g., group lessons only)
Seasonal pricingSet Valid From and Valid Until to the season dates
Minimum spend incentiveSet a Minimum Amount threshold

Conditions for Automatic Discounts​

The following conditions determine whether the automatic discount applies:

ConditionHow It Works
Valid From / Valid UntilDiscount only applies within this date range
Is ActiveDiscount must be enabled
New Customers OnlyOnly applies to a player's first transaction at your facility
Minimum AmountOnly applies if the transaction total meets the minimum
Lesson TypesOnly applies to selected lesson types
Sport TypesOnly applies to selected sports
Max Total UsesStops applying after the total limit is reached
Max Uses Per UserEach player can only benefit from this discount a set number of times
tip

Start with broad conditions and narrow them down as needed. For example, create a facility-wide automatic discount first, then add sport or lesson type filters if you want to target specific activities.

Stacking Automatic Discounts​

If you have multiple automatic discounts active at the same time, whether they combine depends on the Stackable setting:

  • Stackable = Yes -- This discount can combine with other stackable discounts on the same transaction.
  • Stackable = No -- Only this discount or another non-stackable discount can apply, not both.
warning

Be careful with stackable discounts. Multiple percentage discounts stacking together can result in larger reductions than intended. Review your active discounts periodically to avoid unintended pricing.

Monitoring Automatic Discounts​

Since automatic discounts apply without admin involvement, it is important to monitor their impact:

  1. Navigate to Discounts in your admin dashboard.
  2. Click on the automatic discount to view its details.
  3. Review the Redemption History to see how often it has been applied.
  4. Check the total savings to ensure it aligns with your pricing strategy.

Deactivating an Automatic Discount​

To stop an automatic discount from applying:

  1. Open the discount from the Discounts page.
  2. Toggle Is Active to off.
  3. Click Save.

The discount immediately stops applying to new transactions. Existing transactions that already received the discount are not affected.