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Manual Discounts

Manual discounts are applied by facility admins to individual transactions on a case-by-case basis. They give you the flexibility to handle special situations that do not fit standard promo codes or automatic discount rules.

How Manual Discounts Work​

  1. A facility admin creates a discount with the trigger set to MANUAL.
  2. When processing a booking, event registration, or payment, the admin selects the discount to apply.
  3. The discount is applied to that specific transaction only.
  4. A redemption record is created for tracking purposes.
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Manual discounts are never visible to players during self-service checkout. They can only be applied by an admin from the admin dashboard.

When to Use Manual Discounts​

Manual discounts are ideal for situations such as:

  • Goodwill gestures -- A session was disrupted and you want to offer a discount as an apology
  • Special arrangements -- A player negotiated a custom rate
  • Loyalty rewards -- Recognizing a long-time member with a one-time price reduction
  • Correction adjustments -- Adjusting a price that was set incorrectly
  • Sponsorship or scholarship -- Applying a sponsored discount for a specific player

Creating a Manual Discount​

  1. Navigate to Discounts in your facility admin dashboard.
  2. Click Create Discount.
  3. Enter the discount details:
    • Name -- e.g., "Session Disruption Credit"
    • Description -- e.g., "Discount for court maintenance disruption"
    • Type -- Percentage, Fixed Amount, or Price Override
    • Value -- The discount amount
  4. Set the Trigger to MANUAL.
  5. Configure any optional conditions.
  6. Click Save.

Applying a Manual Discount​

When creating or editing a booking as an admin:

  1. Open the booking or transaction in the admin dashboard.
  2. Look for the Apply Discount option.
  3. Select the manual discount from the list of available discounts.
  4. The discount is applied and the updated total is displayed.
  5. Confirm the transaction.
tip

You can also apply a manual discount after a booking is created, for example, when recording an offline payment and wanting to adjust the amount owed.

Manual Discount vs. Other Types​

FeatureManualPromo CodeAutomatic
Who applies itAdminPlayerSystem
Visible during player checkoutNoYes (with code)Yes (when conditions match)
Requires admin actionYesNoNo
Best forOne-off situationsMarketing campaignsOngoing promotions

Usage Limits on Manual Discounts​

Even though manual discounts are applied by admins, you can still set limits:

  • Max Total Uses -- Limit how many times the discount can be applied overall
  • Max Uses Per User -- Limit applications per player
  • Valid From / Valid Until -- Set an active date range

These limits help prevent accidental overuse, especially if multiple admins have access to the discount system.

warning

Manual discounts bypass the player-facing checkout flow. Make sure your admin team understands when and how to apply them to maintain consistent pricing practices.

Tracking Manual Discounts​

All manual discount applications are logged. To review usage:

  1. Navigate to Discounts in your admin dashboard.
  2. Click on the manual discount.
  3. View the Redemption History to see which admin applied it, to which player, and on which transaction.

This audit trail helps you monitor manual discount usage across your admin team.