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Program Enrollment

Enrolling in a program is how players subscribe to an ongoing group class at a facility. Once enrolled, you attend sessions on the program's recurring schedule and are billed monthly. This page covers the enrollment process from the player's perspective.

Finding a Program​

To browse available programs:

  1. Go to the Facility Page for the facility you are interested in.
  2. Click Programs to see all active programs.
  3. Use filters to narrow your search:
FilterOptions
SportTennis, Cricket, Pickleball, Basketball, etc.
Age GroupU11, U13, U15, U17, U19, Adult, All Ages
Skill LevelBeginner, Intermediate, Advanced, Elite
Day of WeekMonday through Sunday

Each program listing shows the name, schedule, sport, age group, skill level, monthly price, and available spots.

Enrolling in a Program​

Once you have found a program:

  1. Click on the program to view its full details.
  2. Review the schedule, pricing, coaches, and description.
  3. Click Enroll.
  4. Select the player -- yourself or a child from your family account.
  5. Choose your enrollment type:
    • Trial (if available) -- Start with a free introductory session before committing.
    • Paid enrollment -- Begin your paid subscription immediately.
  6. Confirm your enrollment.
info

If the program has age enforcement enabled, only players within the specified age group can enroll. If age enforcement is off, the age group is a recommendation and any player can join.

Trial Enrollment​

Many programs offer a free trial session so you can experience the class before committing financially. If the program has trials enabled:

  1. Select Start with Trial during enrollment.
  2. Attend your trial session at the next scheduled date.
  3. After the trial, you can convert to a paid enrollment or decline.

See Trial Sessions for complete details on how trials work.

What Happens After You Enroll​

Once your enrollment is confirmed:

  • Your enrollment status is set to Active (or Trial if you started with a trial).
  • The program appears on your Player Dashboard under My Programs.
  • All upcoming sessions are added to your calendar.
  • You begin receiving session reminders.
  • Monthly billing starts from your enrollment date (or after the trial ends).

Locked-In Monthly Rate​

Your monthly rate is locked in at the time of enrollment. If the facility admin later changes the program price, your rate stays the same until you cancel and re-enroll.

tip

If the facility offers sibling discounts, enrolling multiple children from the same family account may automatically apply a reduced rate. Check with the facility for their discount policies.

Enrolling a Child​

Parents managing a family account can enroll their children:

  1. During the enrollment process, select the child from your family members list.
  2. The enrollment is created under the child's player profile.
  3. Billing is charged to the parent account.
  4. Both the parent and child can see the program on their dashboards.

Enrollment Limits​

Each program has a maximum enrollment cap. When the program is full:

  • The Enroll button changes to Join Waitlist.
  • You are placed in a first-in, first-out queue.
  • When a spot opens, you are notified and given a limited time to confirm your enrollment.

See Program Waitlist for details on how the waitlist works.

Managing Your Enrollment​

After enrolling, you can manage your subscription from your Player Dashboard > My Programs:

ActionDescription
View detailsSee the program schedule, coaches, and your attendance history
Pause enrollmentTemporarily suspend your subscription (vacation hold)
Cancel enrollmentEnd your subscription with a pending cancellation period
caution

Pausing your enrollment does not guarantee your spot if the program reaches capacity. When you resume, you will be re-added if space is available. Check with the facility for their specific hold policies.

Monthly Billing​

Enrolled players are billed on a monthly cycle:

  • Billing begins from the date of enrollment (or after the trial period ends).
  • The charge reflects your locked-in monthly rate.
  • Sibling discounts, if applicable, are applied automatically.
  • You receive a billing notification each month.