Suspend/Activate Facility
Platform admins can suspend or reactivate facilities to control access to the platform. Suspension is a powerful tool used to enforce platform policies, address billing issues, or handle other situations where a facility should temporarily lose access.
Suspending a Facility
To suspend a facility:
- Navigate to Facilities in the admin dashboard.
- Click on the facility you want to suspend.
- Click the Suspend button.
- Confirm the suspension.
- The facility's status changes to SUSPENDED.
Suspending a facility immediately blocks all activity. Players cannot make bookings, register for events, or access facility features. The facility owner loses admin access. Use this action carefully.
What Happens When a Facility Is Suspended
| Aspect | Effect |
|---|---|
| Bookings | No new bookings can be created |
| Events | No new registrations allowed |
| Programs | Enrollments are frozen |
| Player access | Players cannot access the facility |
| Owner access | The facility owner cannot manage the facility |
| Existing data | All data is preserved (not deleted) |
| Upcoming bookings | Remain on record but may need to be cancelled or rescheduled |
Reasons to Suspend a Facility
Common reasons for suspension include:
- Billing issues -- The facility has unpaid invoices or a past-due subscription that was not resolved
- Policy violations -- The facility has violated SlotBase platform policies
- Owner request -- The facility owner has requested a temporary shutdown
- Investigation -- The facility is under review for reported issues
- Security concerns -- Suspicious activity detected on the facility account
Notifying the Facility Owner
When you suspend a facility, the owner receives an email notification explaining:
- That their facility has been suspended
- The reason for the suspension (if provided)
- Steps they can take to resolve the issue
- Contact information for platform support
Always include a clear reason when suspending a facility. This helps the owner understand what happened and what they need to do to get reactivated.
Reactivating a Facility
To reactivate a suspended facility:
- Navigate to Facilities in the admin dashboard.
- Click on the suspended facility.
- Click the Activate button.
- Confirm the reactivation.
- The facility's status returns to ACTIVE.
Upon reactivation:
- The facility owner regains full admin access
- Players can resume booking and registering
- All existing data and settings are intact
- The facility appears as active on the platform
Suspension vs. Cancellation
| Feature | Suspension | Cancellation |
|---|---|---|
| Who initiates | Platform admin | Facility owner or system |
| Reversible | Yes (reactivate) | May require re-onboarding |
| Data preserved | Yes | Yes (for a retention period) |
| Billing | Paused during suspension | Stopped permanently |
| Purpose | Temporary enforcement | Permanent departure |
Suspension is a temporary measure. If a facility needs to be permanently removed, cancellation is the appropriate path. Suspension preserves the option to reactivate quickly.
Audit Trail
All suspension and reactivation actions are logged with:
- The platform admin who took the action
- The date and time
- The reason (if provided)
This audit trail is visible on the facility's detail page and helps maintain accountability.